Most populars questions

We Make Returns Easy

We do our best to help you choose the perfect gear, but if you don’t love it in the first 30-90 days after receipt, please contact your sales rep for a return authorization

Our sales team is available Monday-Saturday from 10 AM to 9 PM Eastern Time trough Chat Service and Monday-Friday from 9 AM to 5 PM Trough Phone Service. Just call 1866-279-4489

Avoid Restocking Fees

Help us sustain our Easy Return policy. To reserve your right to return the gear within 30 days with no re-stocking fees please observe these steps upon receipt of item(s):

Keep all packaging in NEW condition. Open packaging gently and carefully.

• When opening package use scissors and try avoid tearing packaging.
• Take note of how components are packed.

Keep all items in new condition unless 100% sure you’re keeping the gear.

• Avoid scuffs and scratches in handling and rack mounting.
• We recommend rack mounting only after you’re certain you’re keeping the gear.
• If rack mounting, use plastic washers and beware of metal rack screws’ tendency to scratch rack-mount holes.

Include everything that came with your purchase. If equipment or accessories are damaged or missing, a re-stocking fee will apply upon return.

How To Return Your Items

1. Contact ProSoundGear to obtain a Return Authorization (RA).
2. Place a copy of the RA inside the package of the items for return.
3. Write RA number anywhere on your airbill, not on the box or packaging.
4. Returns must be complete including accessories and documentation with original packaging.
5. You are responsible for return shipping costs including shipping insurance which is recommended to protect your items, as you are liable for items damaged during return shipment. Additionally, if you received Free Shipping on the order when we fulfilled it, we will be deducting the value of this shipping cost from your refund/discount.
6. The following products are NOT returnable:
   • Special Order Items – Items that are non-stocking and require special ordering
   • Personal items – Items that require intimate contact with the body during use, including in-ear headphones and microphone windscreens
   • Custom built cabling, mic input panels and stage boxes
   • Software
   • Computers
   • Hard Drives
   • Recording Master Tape
   • Studio furniture, racks and chairs
   • Items shipped via freight
7. We will inspect your return once it’s received. If you have met the above conditions and the items are all in like-new condition, you will get your choice of a refund with a restocking fee or Full credit on account.
8. If any of the above conditions are not met, ProSoundGear reserves the right to charge a restock fee equal to our costs to return the item to like-new condition.

International Returns

Important: In order to avoid unnecessary duties or taxes when returning your item(s), you MUST use the customs and shipping documents ProSoundGear provides along with your Return Authorization. ProSoundGear will refuse shipment of items when customer fails to use ProSoundGear provided customs and shipping documents or returns items without prior authorization.

SHIPPING PROTECTION PLAN

Damage & Handling Protection Plans

ProSoundGear offers optional no-deductible Accidental Damage and Handling plans at checkout for a low cost proportional to the price of the equipment. The Protection Plan is available at the time of purchase, both online and through your ProSoundGear Consultant.

Your Shipping Protection Plan begins at the time we ship the gear and lasts when it arrives to the final destination. The Shipping Protection Plan covers damage caused by accidents such as drops, breaks and spills, including some commonly damaged components that are not traditionally covered by a warranty. This includes speaker drivers, mic capsules and tubes.

REFUSING THIS SHIPPING PROTECTION PLAN WILL NOT COVER THE CUSTOMER OF ANY SHIPPING DISPERFECTED

We provide free shipping via UPS or USPS Ground to the contiguous 48 United States, on most items. Items valued at over $250 will require a signature for delivery. 
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. Pro Sound Gear is not responsible for any taxes outside of FL and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.

We operate a 30-90-days return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% – 30% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 30% re-stock is more likely if the unit comes back in really bad condition. The ship cost we paid UPS to ship your item will be deducted as well. In some cases restock fees and ship costs can be applied as a store credit.

We will exchange a defective unit for the same unit within the 30-day period.  After that period, you will have to work directly with the manufacturer for warranty service.

We will offer a 90-day period Return Policy only for an exchange for another item from our store, if the item is returned as open box or used there will be a restocking fee.

Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas or other items that you wouldn’t want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. “Special Orders”, discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Cancellation of Order before Dispatch

The Company hereby informs User that Users receipt of an electronic or another form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to acceptor decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products. The Company may require additional verifications or information before accepting any order. 

The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

User shall be entitled to cancel an order of any Product, booked on the Website, by calling the store where he placed the Order.

Please contact us for a Return Authorization before returning any items.

Phone Number: 1-866-279-4489 / 305-420-5634

Email: [email protected] / [email protected]