SHIPPING POLICY
🚚 Shipping Policy
At ProSoundGear.com, we accept orders 24 hours a day, 7 days a week. Orders are processed in the sequence they are received and shipped from our Miami, FL location via UPS or USPS.
🕒 Order Processing & Shipping Times
Orders are typically processed and shipped within 1–2 business days from the time they are placed.
Orders placed after 2:00 PM ET will be processed and shipped the next business day.
Orders placed after 2:00 PM Friday through Sunday will be processed the following Monday.
Weekend deliveries are not available, and no carrier pickups or deliveries occur on weekends.
The day your order ships does not count as a transit day.
Estimated delivery time is usually 2 to 6 days, depending on the shipping destination.
Holiday Season Notice: Due to increased order volume during holidays, processing times may extend up to 7 business days.
🌎 Shipping Destinations
We ship to all 50 U.S. states, including APO and FPO addresses (an additional fee applies for APO/FPO shipments).
Orders with a different shipping address from the billing address may undergo a review, during which we will contact you for verification. This may delay shipping.
Expedited same-day shipping cannot be guaranteed if your order is held for review.
Sales tax is calculated based on the shipping address, not the billing address.
🚫 USPS Holidays
Please note that USPS does not operate on the following holidays, which may affect shipping schedules:
New Year’s Day
Martin Luther King Jr. Day
Washington’s Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas Day
🔄 How To Cancel or Change an Order
At ProSoundGear, we work hard to ensure the products you order are the perfect fit for your needs and budget. However, we understand that sometimes you may need to cancel or change your order.
What to Do First:
Contact your ProSoundGear Sales Engineer immediately:
📞 1-866-279-4489
✉️ [email protected]
Important Notes:
Many orders are prepared and loaded onto the shipping trailer within 2 to 24 hours of placement, so it may be impossible to stop shipping once this process begins.
For this reason, we offer a 2-hour cancellation window from the time you place your order to cancel without issue.
If Your Order Has Already Shipped:
Your Sales Engineer will assist you with a Return Authorization (RA) request to start the return process.
Non-Returnable Items:
While we maintain one of the most liberal return policies in the industry, some items cannot be returned, including:
Software
Personal items such as earphones, instrument mouthpieces, and similar products
📦 Lost or Stolen Packages
If your package shows as delivered but is missing, please follow these guidelines:
Report lost packages to us within:
2 weeks of your order date for domestic shipments
4 weeks of your order date for international shipments
Once reported, we will initiate an inquiry with the carrier to locate your package.
If the carrier confirms the package as a complete loss, we will reship your order at no charge, subject to stock availability.
Important:
We are not responsible for packages delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.
🚚 Shipping Method
At ProSoundGear.com, we offer reliable shipping options to get your order to you quickly and safely:
| Service | Estimated Delivery Time |
|---|---|
| Express Shipping | 1–2 business days (typically by end of day) |
| Priority Shipping | 2–3 business days (typically by end of day) |
All shipments are sent from our Miami, FL, facility via UPS or USPS.
Orders over $150 require a signature upon delivery.
Delivery times may vary depending on your location and carrier schedules.
🌍 Shipping Destinations & Rates
🚚 Free Shipping Offer
ProSoundGear offers free UPS and USPS Standard Shipping on orders shipped to the 48 contiguous U.S. states.
This offer does not apply to Alaska, Hawaii, or U.S. territories including Guam, American Samoa, Puerto Rico, and U.S. Virgin Islands.
Terms are subject to change without notice.
📦 Shipping Details by Region
| Region | Shipping Options & Notes |
|---|---|
| 48 Contiguous U.S. States | Free standard shipping via UPS or USPS. Orders over $200 require a signature upon delivery. If a signature cannot be obtained and the package is returned, shipping charges will be billed to the customer. |
| Alaska & Hawaii | Standard delivery only; no express or next-day delivery available. Packages sent via USPS. |
| U.S. Territories | Standard delivery only. Territories include Guam, American Samoa, Puerto Rico, and U.S. Virgin Islands. |
| Canada & Mexico | All rates in U.S. dollars. No PO Box delivery. Duties, taxes, and customs fees are the customer’s responsibility. |
| International Shipping | Available on a case-by-case basis. Duties, taxes, and customs fees are the customer’s responsibility and are collected upon delivery by USPS’s local affiliates. |
💰 Duties, Taxes & Customs Fees
Customers are responsible for all duties, taxes, and customs fees assessed once the package reaches the destination country.
These charges vary widely depending on the product and country of origin and are not refundable on returned merchandise.
For detailed information, please contact your local customs office.
USPS local affiliates will collect applicable duties, taxes, and brokerage fees C.O.D. in local currency upon delivery.
🔍 Track Your Package
International orders ship via USPS and are delivered by the local postal service or affiliates.
Once shipped, you will receive a shipping confirmation email with a tracking number.
Track your package at usps.com by entering your tracking number.
📦 Refused or Unclaimed Packages
If a package is undeliverable, refused, or unclaimed, you are responsible for:
The original shipping costs
The return shipping costs
Any duties, taxes, and customs charges on both shipments
These costs will be deducted from your refund.
⚠️ International Order Restrictions
Maximum merchandise subtotal of $100 per order
Maximum of 20 items per order, whichever limit is reached first