We’re sorry your purchase didn’t work out. To ensure a smooth return process, please follow the steps and checklist below:

📞 Step 1: Contact Your Sales Engineer

Before returning any product, call your ProSoundGear Sales Engineer to request a Return Authorization (RA) number.
Returns cannot be accepted without an RA number.

📦 Step 2: Prepare Your Return

To help us process your return quickly and avoid any deductions or delays, please follow these guidelines:

✅ Return Checklist:

• Write the RA number on the shipping label only, not on the product box.

• Return the item in the exact condition it was received, including:

  • All original accessories

  • Documentation, and

  • Packaging materials

• If your item was originally double-boxed, please return it double-boxed.

• Do not use duct tape or any adhesive that could leave residue on the box.

• Use a trackable shipping method (FedEx, UPS, etc.).

• If your order qualified for free shipping, the outbound shipping cost will be deducted from your return credit.

• We strongly recommend insuring your package to protect against damage in transit.

📫 Ship Returns To:

ProSoundGear.com

RMA Number

1225 NW 93rd CT

Doral, FL, 33172

🧰 Proper Return Example:

1. RA number on shipping label, not the product box

2. Original packaging and materials included

3. Securely double-boxed and sealed with standard shipping tape

🚫 Improper Return Example:

• Missing original packaging or materials

• Not double-boxed

• Use of packing peanuts (please avoid — they’re messy and we don’t like them)

💳 Refund Timing

Once your return is received and inspected, we’ll process your refund or exchange as quickly as possible.
Please allow 2–3 business days for the credit to appear on your card, depending on your card issuer.

💬 Questions?

Reach out to your Sales Engineer directly — we’re here to help and make this process as easy as possible.